Finnish Customer Service Agent - Travel industry
About the Role
As a Customer Service Agent (Travel Agent), you act as the vital link between us and our customers. The work focuses on problem-solving in a technical environment. You will work in several parallel systems to assist our customers over the phone.
Your main responsibilities:
Handle inbound calls regarding, for example, rebookings, cancelled flights, baggage inquiries, and name changes.
Navigate complex booking systems and ensure the customer’s trip is handled correctly.
Deliver...